Akash Singh
|| Team Leader || Assistant Manager Operations - Teleperformance ( LSSYB Certified )
- Role
- Team Leader Operations at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
Experience
Team Leader Operations
Aug 2024 — Present · Jaipur, IN
Enhance Customer Experience by effectively addressing and resolving queries. Compile and analyse the Weekly Business Report (WBR) to identify the area of improvement.Collaborate with the team to meet the key performance indicators (KPIs), Driving quarterly goal achievement, Coach Employees Through daily observations, fostering a positive impact and ensuring customer loyalty.Manage a team of 20 -30 Associates, Addressing their concerns daily and conducting various training sessions to boost productivity in customer service.Utilize the 5 way analysis tools to identify the root cause of issues, thereby improving employee skills and delivering quality service to customers Handle Clients and Seller Escalations promptly and efficiently
Education
Maharishi Dayanand Saraswati University, Ajmer
Bachelor of Science - BS, Physical Sciences
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