Akash Singh

Guest Delight Manager @Jubilant FoodWorks Ltd.

Haridwar, IN

Coordinate daily Front of the House and Back of the House restaurant operations.*Deliver superior service and maximize customer satisfaction.*Respond efficiently and accurately to customer complaints (Maintaining TAT)*Drive Restaurant NPS.*Organize and supervise shifts.*Team duty roaster (Maintaing MPM)*Ensure compliance with sanitation and safety regulations(As per FSSAI and NSF guidance)*Create detailed reports on weekly, monthly and annual revenues and expenses including Food cost, P&L.*Inventory Control.*Train new and current employees on proper customer service practices*Implement policies (SOPs)

Uttaranchal University

Bachelor of Arts - BA