Akash Singh
Enterprise Account Management | Customer Success | Driving Adoption, Retention, Account Expansion & Long-Term Revenue
- Role
- Customer Success Manager at Koenig Solutions Pvt. Ltd.
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Akash Singh
I am a Customer Success and Enterprise Account professional with over six years of experience managing complex B2B customer relationships and driving measurable business outcomes. My work focuses on helping customers adopt solutions effectively, expand usage over time, and build long-term partnerships that support retention and sustainable revenue growth.At Koenig Solutions, I currently manage global enterprise accounts across the US, Canada, UK, EU, and the Middle East, including Fortune 500 and regulated organizations. I work closely with senior stakeholders to understand business priorities, align expectations, and guide accounts through onboarding, adoption, and expansion in a way that feels consultative and value based.I also build systems. I created multiple AI-powered outreach, personalization, and lead-enrichment tools that automate repetitive tasks, improve targeting accuracy, and accelerate revenue generation, improving response rates and reducing manual effort for sales teams.
Experience
Customer Success Manager
Jan 2020 — Present · Delhi, IN
Key Responsibilities & Achievements:• Owning and managing enterprise B2B accounts serving as the primary relationship manager responsible for revenue, retention, expansion, and long-term growth.• Partnering with senior stakeholders to understand business priorities and align solutions that drive adoption, engagement, and account expansion.• Identifying upsell and cross-sell opportunities based on customer maturity, evolving needs, and demonstrated value.• Driving account growth through structured check-ins, success planning, and consistent value communication, contributing to renewals and repeat business.• Collaborating closely with sales, delivery, and technical teams to ensure smooth onboarding, timely execution, and a positive customer experience• Managing multiple active accounts simultaneously while maintaining clear documentation, follow-ups, and pipeline visibility• Using Apollo, Sales Navigator, and AI-led systems to scale lead generation and personalised customer engagement workflows and approach.
Education
Veer Bahadur Singh Purvanchal University, Jaunpur
Bachelor of Arts - BA, Geography
Shri Sanatan Dharm Saraswati Bal Mandir
12th, Science
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