Akash Sikarwar

Team Lead Marketing & Client Servicing @JLL India

Gurugram, IN

Leading a high-performing team of 10+ project managers responsible for delivering marketing and design solutions to property marketers, leasing advisors, and brand marketers across the Americas. Serve as the strategic bridge between production teams and clients, ensuring seamless execution and exceptional service quality.Key Responsibilities & Achievements:• Orchestrate end-to-end project management for design requests, content publishing, and digital marketing initiatives from initiation through successful delivery• Implemented structured weekly reporting systems that enhanced visibility into team performance, resource allocation, and project status for senior leadership• Established dedicated client communication channels that significantly improved response times and client satisfaction rates• Proactively manage client relationships through regular consultations, quickly identifying and resolving pain points to maintain high retention rates• Lead data collection and trend analysis initiatives to inform strategic decisions and optimize marketing effectiveness• Drive continuous improvement in CSAT scores by personally engaging with dissatisfied clients to identify opportunities for service enhancement• Foster a culture of excellence within the team through mentorship, clear processes, and accountability frameworks• Collaborate closely with marketing department leadership to align team objectives with broader organizational goals while advocating for resources to support team success.

Jiwaji University

Bachelor of Commerce - B.Com, Business/Commerce, General