Akash Verma
Microsoft 365 Solutions Expert | O365 Integration | SCIM | Exchange Online | Azure AD | Security & Compliance | Microsoft Purview | Conditional Access | PowerShell | Email Authentication (SPF, DKIM, DMARC, DLP)
- Role
- Senior Technical Advisor at Concentrix
- Location
- Agra, IN
- LinkedIn followers
- 500 followers
About Akash Verma
Highly skilled Microsoft 365 Escalation Engineer with vast years of experience…
Experience
Senior Technical Advisor
Apr 2023 — Present · Gurugram, IN
Administered Office 365 and Exchange Online for international enterprise clients (NOAM/LATAM, EMEA, APAC), including mailbox provisioning, user lifecycle management, and hybrid configurations.Managed user account workflows and deprovisioning using OneIdentity & ActiveRoles for Active Directory.Led support for mail flow, migration (Cutover, Staged, IMAP, Tenant-to-Tenant), and DNS configurations (SPF, DKIM, DMARC).Diagnosed and resolved issues related to Outlook/OWA, Exchange server archive, PSTs, Autodiscover, Free/Busy sharing, and calendar federation.Performed deep-dive email diagnostics including header analysis, message trace, and Abnormal Security review.Administered and monitored Microsoft Purview (DLP, eDiscovery, retention policies) to ensure compliance and data governance.Handled Outlook troubleshooting across mobile, desktop, and web environments.Supported SMTP relay, printer/LOB email configurations, and hybrid sync environments (ADFS, DirSync, Password Writeback).Managed Exchange Online Protection (EOP) features including spam filtering, phishing simulations, tenant allow/block lists, and quarantine policies.Oversaw M365 Admin Portal operations including user licensing, service health, conditional access, and MFA/2FA settings.
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