Akash Sharma

Experience

1. Senior Analyst

   Tata Consultancy Services

   Mar 2024 — Present · Thane, IN

   Research and resolve basic employee, manager and SBU/Corp HR inquiries/requests regarding HR policies, procedures, programs and systems.• Handling various support work related to benefits and payroll.• Answering payroll-related questions related to paychecks, including payroll deductions, withholding, garnishment of wages, stop payment and reissue process, direct deposit, pay slip requests, etc.• Providing support to employees and managers on the use of HR systems including time management, my career & development center, manager and employee self-service, benefits enrollment, reporting tools, etc.• Escalating inquiries/requests of a more complex nature, to include HR case management work, to Rapid and Complex HR Support Center staff, specialist staff located within the HR functional areas, or other subject matter experts (e.g, HR Generalist).• Supporting LMS principles and Continuous Improvement by actively participating in tier huddles and process walks, identifying issues/potential solutions, participating in root cause problem solving sessions, and recommending improvements to Standard Work guides and other process tools/templates.• Facilitated processing of unemployment claims between third party vendor Equifax and HR Generalist

Education

• University of Mumbai

  Bachelor of management studies, Marketing