Akash Sathishkumar
Senior Business Analyst @ TELUS Digital | Process Improvement, ITSM, ServiceNow
- Role
- Senior Business Analyst at TELUS Digital
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Akash Sathishkumar
As a Senior Business Analyst at TELUS Digital, I leverage my technical and analytical…
Experience
Senior Business Analyst
Feb 2025 — Present
Requirement Gathering & Analysis – Collaborate with stakeholders to identify business needs, gather requirements, and translate them into clear, actionable documentation. • Process Improvement – Analyze current workflows, identify inefficiencies, and recommend process enhancements to improve operational efficiency. • Stakeholder Management – Act as a bridge between business teams, IT, and other stakeholders to ensure alignment and seamless communication. • Solution Design & Validation – Work with development teams to design solutions that meet business needs and conduct user acceptance testing (UAT) to validate functionality. • ITSM & ServiceNow Expertise – Support IT service management (ITSM) initiatives by optimizing workflows and ensuring seamless integration within the ServiceNow platform. • Healthcare Payments & Claims – Lead analysis and implementation of cash payment, card payment, and claims processing solutions in the healthcare sector. • Data-Driven Decision Making – Utilize data analysis and reporting to support business strategies and measure the impact of implemented solutions. • Documentation & Reporting – Create detailed business requirements documents (BRDs), process flow diagrams, and reports to support project execution. • Agile & Waterfall Methodologies – Work in both Agile and Waterfall environments to ensure timely delivery of business solutions. • Training & Support – Provide guidance and training to end users, ensuring smooth adoption of new systems and processes.
Education
Shanmugha Arts, Science, Technology and Research Academy
Master of Technology - MTech
2019 — 2020
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology - BTech
2015 — 2019
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