Akash Saraswat

About Akash Saraswat

A result-oriented professional with nearly 11 years of experience in Operations, Delivery & Service Management• Project Management (PM10 G) Certified (IBM); drove multiple projects across the organization based on Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement• Possess keen people management, strong data analysis, interpretation, problem-solving skills, with experience in Process Quality & Continual Improvement; drove innovation, transformation, change and efficiency within organisation through deployment of Lean, Six Sigma, and Agile methodologies• ISO 9001:2015 Certified Auditor; effectuated initiatives to improve the process through system changes, roadmap, designing of templates and guidelines, checklists for quality measurements, process realignment/ redefining & efficiency management• Certified ITIL® V3 2014, working knowledge of ITIL framework with special insight of Incident Management process• Capabilities in managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels• Drove all projects through aggressive project governance processes; developed relationships with business stakeholders and leadership teams across geographies• Presented changes, events, risks and contingency plans, service quality, operations while collaborating to balance project resources, schedules and scope• Expert in managing service operations, providing customer support by resolving issues, ensuring business communications; track record of vendor governance, execution, delivery and customer focus in managing operations• Hands-on with working on tools like Macros & Data Analytics, as well as preparing dashboards and reports • Set up and managed diverse and high performing teams, established processes and directed cross-functional teams while ensuring delivery of performance & KPIs at individual and group levels

Experience

1. Technical Account Manager

   TP

   Oct 2021 — Present

   Network Infrastructure availability Management, Project Management

Education

• Swami Vivekananda Subharti University, Meerut

  Master of Business Administration - MBA, Business Administration and Management, General

  2017 — 2019

Skills

• Operating Systems
• Management
• Microsoft Excel
• Incident Management
• Windows
• Networking
• Vendor Management