Akash Rattan
Learning Experience Leader @ Taskus | Ex-Wipro | Ex-TechM | Ex-Teleperformance | Ex-Eclerx
- Role
- Learning Lead at TaskUs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akash Rattan
US Healthcare, Medicare, 401k plans, US Pension Plans and Banking customer service Industry.
Experience
Learning Lead
Sep 2024 — Present
Conducting classroom training for offshore trainees on US benefits such as Medicare & Retirement plans. Managing and providing day end reports to management regarding agenda completion. Creating remediation plans for new hire learners in order to close the knowledge gap. Imparting domain knowledge through virtual techniques like: simulation, videos, virtual demonstration and using online whiteboard. Preparing a PowerPoint presentation on the most recently introduced technologies and conducting upskilling sessions with existing learners. Developing project documents, presentations & reports that include measurement of progress against set project goals and objectives. Maintaining & customizing SharePoint, PowerBi for data repository & team collaboration. Escalating complex issues to the appropriate level for resolution. Consolidating data for KPIs like NPS, UES & performing project governance activities. Involved in planning & implementation of change management activities. Managing communication plans to ensure timely communication with various departments.
Education
Kurukshetra University
Bachelor of Sciences
Gandhi Memorial National ( GMN ) College, Ambala Cantt.
Bachelor's degree, Computer Science
2010 — 2013
Kurukshetra University
Bachelor’s of Science
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