Akash Rai

About Akash Rai

As a highly motivated and experienced Client Relations/Front Office Executive, I have a proven track record of building strong relationships with clients and providing exceptional customer service. With 3.5+ years of experience in the field, I have developed excellent com- munication and interpersonal skills, allowing me to effectively handle client inquiries and concerns. My biggest achievement in this role has been increasing customer satisfaction by implementing newstrategies and processes.Additionally, my attention to detail, organizational skills, and ability to multitask have enabled me to successfully manage front office & Client relation operations and ensure smooth daily operations.

Experience

1. Customer Delight - Hospitality Division

   Tarc India

   Dec 2024 — Present · Gurugram, IN

   Delivering exceptional customer delight through seamless support during site visits.• Managing customer complaints with timely and effective resolution.•Handling ERP (Fravision) for daily updates and vendor bill processing.• Planning and executing internal events and customer engagement activities.• Overseeing vendor management, coordination, and service delivery.• Managing logistics for customer visits, material movement, and event setups.• Handling inventory for brochures, branding materials, gifting items, and supplies.• Driving on-site engagement through festive activities and experiential events.• Managing imprest, expense tracking, bill submissions, and budget adherence.• Coordinating with cross-functional teams for smooth operations.• Supporting sales and marketing teams with data and operational assistance.• Conducting training sessions related to operations and operational software.

Education

• Maa Durga Ji Sr. Sec. School, Siddiquepur, Jaunpur, Uttar Pradesh

  10th and 12th

  2014 — 2017

• Institute of Management Technology, Ghaziabad

  Master of Business Administration - MBA, Marketing

• The Lalit Suri Hospitality School

  B.sc in HHA

  2019 — 2022

• Indira Gandhi National Open University

  b.sc in BHM

  2019 — 2022