Akash Puri
Global Practice Ops Head & Senior Director -Head Insurance Delivery
- Role
- Global Practice Ops Head & Senior Director - Head Insurance Delivery at Capgemini
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Akash Puri
22+ years exp. in US Healthcare Claims and Transaction Processing (BPO) currently working as Director Operations with Capgemini managing portfolio of $15M with complete ownership of P/L, serving over 50 end customers. Also specialise in setting up a fully functional BPO facility from scratch. I also serve as Practice Ops Head for FS Practice, driving operational strategy for over 2200 resources across geographies. Focus area includes demand-supply planning, forecasting, resource management, talent development, pyramid optimisation and ARC management.
Experience
Global Practice Ops Head & Senior Director - Head Insurance Delivery
Sep 2025 — Present · IN
Education
MBA
Master's degree
SSI Computer Institute
Oracle & VB 6.0
NIIT
GNIIT
B Com
Bachelor of Commerce (B.Com.)
MCSE Certification
Microsoft - Windows 2000 Curriculum
Skills
- Process Improvement
- Management
- Project Planning
- Team Leadership
- Outsourcing
- Mis
- Strategy
- Service Delivery
- Vendor Management
- Bpo
- Resource Management
- Business Process
- Sla
- Business Process Improvement
- Requirements Analysis
- Performance Management
- Crm
- Business Strategy
- Project Management
- Leadership
- Change Management
- Operations Management
- Team Management
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