Akash Pujeri

About Akash Pujeri

I am a dynamic and results-oriented finance and operations professional with over 8.5 years of experience specializing in Accounts Payable, GL Reconciliation, Client Servicing, and Business Process Management. My career has been marked by a proven ability to lead cross-functional teams, streamline processes, and deliver high-quality outcomes in global delivery environments. I thrive in challenging situations and am adept at managing audits, driving process improvements, and preparing executive-level reporting. Throughout my career, I have built strong relationships that ensure smooth day-to-day operations while continuously seeking opportunities for professional growth. I have successfully implemented automation initiatives and recommended SOPs, SLAs, and KPI frameworks to enhance service delivery and financial accountability. My leadership experience spans organizations like Tata Consultancy Services, Johnson Controls, and Infosys BPM, where I have honed my analytical, communication, and problem-solving skills. Key Achievements- Spearheaded process improvements that enhanced team productivity and mentored junior team members to elevate overall skill sets- Achieved zero outstanding items at month-end close through accurate reconciliation of bank and GL accounts- Successfully led the process transition from BBC to IBC at Johnson Controls, ensuring a smooth knowledge and operations transfer.

Experience

1. Business Process Lead

   Tata Consultancy Services

   Nov 2022 — Present · Pune, IN

   In my current role, I lead a team of five members for client AMP, ensuring smooth daily operations and performance. I review existing processes in coordination with operations teams, continuously maintaining and evaluating SOPs. My responsibilities include preparing and delivering monthly business performance decks to the client, managing escalations, conducting Root Cause Analysis (RCA), and supporting the team in resolving complex queries. I ensure accurate reconciliation of bank and GL accounts, with zero outstanding items at month-end close, and provide monthly sign-offs on reconciliations. Additionally, I address and resolve audit queries raised by internal and external auditors while driving automation initiatives aligned with Statement of Accounts (SOA) to enhance efficiency. Achievements- Successfully managed daily operations while ensuring consistent achievement of quality, productivity, and compliance targets- Conducted team huddles, performance reviews, and 1:1 coaching sessions to foster a high-performance culture- Tracked key quality KPIs and generated actionable reports for data-driven improvements.

Education

• Shri L K Khot College of Commerce, Sankeshwar-591313

  Bachelor of Commerce - BCom

  2013 — 2016