Akash Pramanick
User Researcher | Ex- Citrix, Atlassian | Research & Strategy | Product & Consulting
- Role
- Senior User Researcher at ServiceNow
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Akash Pramanick
Lead User Researcher | Driving product clarity and adoption through actionable insightsI am a user researcher passionate about simplifying complex problems and driving strategic product decisions with clear, evidence-based insights. Over the last 6 years, I have partnered with cross-functional teams including PMs, designers, engineers, and executives to shape enterprise and consumer products that users love.Whether through deep-dive interviews, rapid usability tests, or blending product telemetry with customer feedback, I apply a toolkit of qualitative and quantitative methods to uncover what truly matters to users and translate those insights into business impact.Highlights of my journey- Zenoti (Enterprise SaaS): Led MedSpa workflow pivots that saved 150+ hours. Built research operations for fast user access. Socialised ways on tapping into existing knowledgefor data-informed decisions using AI-powered tools- Citrix (Cloud Software Group): Drove insights for multi-platform experiences. Designed NPS, SUS, and CSAT frameworks for continuous product evaluation. Led workshops with global partners- Atlassian (Jira Service Management): Conducted organization-wide studies influencing acquisition growth. Embedded insights to shape product features and stakeholder advocacy- Turian Labs and Dragonfly: Delivered over 40 research projects across fintech, media, and telecom. Built versatility across industries.What excites me most is de-risking assumptions, accelerating decision-making, and creating meaningful user outcomes at scale. Core strengthsGenerative and evaluative research | Product telemetry analysis | Research operations | Insights-led strategy | Stakeholder facilitation | SaaS and Enterprise UX | Rapid iterative testing Let’s connect if you want to discuss- Embedding research rigor into fast-moving teams- Leveraging data and empathy for smarter product decisions- Mentorship, collaboration, or conversations about UX a••••••••@gmail.com | LinkedIn.com/in/akash-pramanick
Experience
Senior User Researcher
Jan 2026 — Present · Bengaluru, IN
Education
Smt Mithibai Motiram Kundnani College of Commerce and Economics 32nd Road Bandra Mumbai 400 050
Higher Secondary Certificate, Commerce
2011 — 2013
Welingkar Institute of Management
Post Graduate Diploma in Management
2017 — 2019
Malini Kishore Sanghvi Of College and Economics
Bachelors of Accounts and Finance, Accounts and Finance
2013 — 2016
Skills
- Management
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