Akash Pattanayak
Experienced Customer Service Specialist | Process SME, Communication Coach & Trainer | Delivering Exceptional Customer Experience at Amazon Pvt. Ltd.
- Role
- Customer Service Specialist at Amazon
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Akash Pattanayak
Quality is not about scores — it’s about intent, clarity, and customer trust. With…
Experience
Customer Service Specialist
Jun 2020 — Present · Pune, IN
Customer Service SpecialistsAmazon Pvt. Ltd. – [June, 2020 - Present]Resolved over complex customer queries across phone, chat, and email, significantly contributing to high satisfaction scores in multiple global markets (North America, Canada, India, UK).Served as a Process SME and Communication Coach, successfully mentoring new hires and leading training sessions to enhance team performance and ensure compliance with company standards.Played key roles as Hiring Associate and Trainer on Demand, optimizing recruitment processes and facilitating continuous improvement in communication practices.Utilized data analysis to identify and rectify operational bottlenecks, resulting in response times and service quality.
Education
Dr. D. Y. Patil College of Shahunagar
High School Diploma
2015 — 2017
DY Patil University
Bachelor's Degree
2017 — 2020
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