Akash Patil

Experience

1. Senior Technical Support Engineer

   Infosys

   Mar 2021 — Present · Pune, IN

   Ensuring that all the compliance standards and guidelines are followed- Using Service Now ( Ticketing Tool ) to resolve user query and issues- Randomly Checking Tickets Quality handled by employee and check TAT and accuracy also customer reaction- Quality Check includes not responding to ticket properly/documenting ticketing information and not following up with customer, all need to check for Quality Audit- Employee Followed accurate steps to check user’s issue at all level or not,gentle reminder in ticket- Ensuring data accuracy and avoiding duplicate profiles- Developed a user creation process, creating new user profileswhen necessary, and automated the distribution of logincredentials via email to enhance user onboarding efficiency-Using Employee Secure Website Setup to create uniqueUsername and password- To ensure that targets are completed within SLA. Provide training to new joiners. Handling single handed project Handling the exception issues and resolving them. Working for Healthcare project, for Entities such entire US.