Akash Patil

About Akash Patil

I have 4 years of experience I specialize in systems analysis, troubleshooting, network management, and database administration. Passionate about optimizing IT systems, enhancing security protocols, and streamlining workflows, I strive to create efficient, secure, and scalable solutions that drive business success.My dedication to excellence has been recognized with accolades such as the Best Employee Award, a testament to my commitment to professionalism and impact in the workplace. Whether solving complex technical issues, improving operational efficiency, or fortifying cybersecurity measures, I am always eager to contribute to the success of my team and organization.Technology should empower businesses, not hinder them—and that’s where I come in. As an experienced IT Support Engineer, I specialize in ensuring seamless IT operations, solving complex technical challenges, and optimizing system performance. With expertise in ServiceNow, Azure, Active Directory, and IT troubleshooting, I’ve helped organizations enhance their IT efficiency and minimize disruptions.Over the years, I’ve built a reputation for resolving critical IT issues with speed and precision. Whether it’s diagnosing hardware failures, managing ticketing systems, or proactively monitoring IT infrastructure, I thrive in high-pressure environments. At NCR Voyix, I played a pivotal role in maintaining system uptime, reducing downtime by 30% and improving response times by 20%. My time at HP Teleperformance saw me achieve the highest customer satisfaction scores while resolving technical issues with a 95% first-call resolution rate.Beyond problem-solving, I believe in continuous learning and innovation. The IT landscape is evolving rapidly, and I stay ahead by mastering the latest tools and technologies. My adaptability has allowed me to streamline workflows, optimize system performance, and drive improvements that benefit both users and businesses.But for me, IT isn’t just about fixing problems—it’s about creating solutions that improve user experiences. Whether it’s enhancing network security, optimizing support workflows, or leading process improvements, I bring a results-driven mindset to every challenge.Let’s connect! If you’re looking for an IT professional who can transform technical challenges into seamless IT solutions, feel free to reach out. I’m always open to new opportunities and collaborations.

Experience

1. Senior Information Technology Analyst

   Travelex

   Apr 2025 — Present · Mumbai, IN

Education

• Government Polytechnic College

  ITI, Information Technology

• VPM Polytechnic college thane

  Diploma, Computer Engineering

• DY Patil University

  Bachelor of Technology - BTech, Computer Engineering

• SRV

  School