Akash Parwar

Experience

1. Customer Support Associate

   Amazon

   Jan 2023 — Present

   Providing timely and accurate operational support over phone and chat to customer on the Amazon platform. To address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. Worked for different marketplaces (INDIAN, US)Experience in managing customer data, tracking support tickets, and generating reports. Ability to diagnose and resolve hardware and software issues. Managing and prioritizing support tickets, escalating issues when necessary. Familiarity with tools like Confluence or Document360. Using remote desktop applications such as TeamViewer, LogMeIn, or AnyDeskProviding remote assistance to troubleshoot and resolve customer issues. Using documentation tools like Microsoft Word, Google Docs, or specialized documentation software. Ability to guide customers through network setup and troubleshooting. Using tools like Excel, Google Sheets, or more advanced data analysis tools. Experience in using and managing ticketing systems to track and resolve customer issues.

Education

• RGPV, BHOPAL

  Master

• RGPV, BHOPAL

  Bachelor, Engineering