Akash Nishad
Cloud BI | Business Analyst | IT Consultation | Digital solution advisory | SaaS/ERP support, sales & implementation | account management | Business growth | B2B | Team Handling |
- Role
- Senior Business Analyst - Cloud Bi (Google) at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akash Nishad
Results-driven Senior Business Analyst with 8+ years of experience in SaaS, IT, and…
Experience
Senior Business Analyst - Cloud Bi (Google)
Oct 2024 — Present · Gurgaon, IN
Key Responsibilities:Managed a book of 800+ Google Looker accounts across the USA & LATAM, overseeing the full customer lifecycle from onboarding to renewal and consultation.Engage with clients to drive the implementation and onboarding process to identify the usage gaps, technical issues related to the product, improve the product utilisation, curate success plans for the clients on the existing accounts.Conducted strategic business reviews, leading to a 20% increase in license adoption.Conducted use-case analysis and stakeholder outreach to uncover underutilization trends, enabling upsell and cross-sell opportunities.Acted as the voice of the customer, collaborating with cross functional teams ( renewals team, sales specialist, customer engineers, finance team ) to resolve issues and align on client goals.Delivered weekly/monthly business reviews to internal stakeholders, identifying improvement areas and shaping growth strategies.Acted as a liaison between clients ( Google ) and internal teams, ensuring seamless communication, issue resolution, and alignment on business objectives.Mentored a team of 8 analysts, ensuring workload distribution, quality standards and reporting.Ensuring data accuracy of all the documents and deal management using Salesforce, Salesloft and Google sheets.
Education
Swami Vivekanand Subharti University (SVSU), Meerut
Mcom, Marketing
2015 — 2017
Bishop Johnson School and College
Intermediate
2012
University of Allahabad
Bachelor of Commerce - BCom, Business/Commerce, General
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