Akash Narnaware
Business Analyst & Associate Product Manager @Amla Commerce Creator Of Artifi And Znode
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WORK HISTORY
Business Analyst & Associate Product Manager @Amla Commerce Creator Of Artifi And Znode
Defined and executed the product roadmap for Artifi, a SaaS-based product customization engine integrated with multiple e-commerce platforms. Conducted user research and feedback analysis to identify usability challenges, leading to a redesigned admin panel that reduced friction by 40% and improved adoption among enterprise clients. Partnered in the inplementation of a predictive AI model with the engineering team, in a core workflow, streamlining customer processes and setting an industry-first benchmark. Contributed to the design, development, and integration of Amlaʼs in-house AI platform Nelli, a SaaS-based chatbot embedded in Artifi and Znode, to automate customer support, improve self-service capabilities, streamline onboarding workflows, and drive product adoption and user engagement. Integrated PromoStandards data library, enabling new B2B revenue streams and strengthening enterprise partnerships. Partnered with sales, engineering, and customer success teams to gather feedback, prioritize backlog items, and ensure alignment with strategic objectives. Conducted feature demos and stakeholder presentations for industry leaders including Koozie, PCNA, and Summit Group. Monitored and tracked product performance metrics such as adoption, time-to-task completion, and customer satisfaction scores.
EDUCATION
Nagpur University
Bachelor of Engineering - BE, Computer Science
Jhulelal Institute of Technology, Lonara
Master of Science and Engineering
NextLeap
Product Manager Fellowship, Product Management
ABOUT AKASH NARNAWARE
Product-focused Business Analyst functioning as Associate Product Manager with expertise…
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