Akash Nair

Operations Lead at Apna

Role
Operations Lead at apna
Location
Indore, MP, IN
LinkedIn followers
500 followers

Experience

  1. Operations Lead

    apna

    Oct 2024 — Present · IN

    Operations Lead | Customer Success | Process Optimization | Team Leadership Thrilled to step into the role of Operations Lead, where I oversee key operational strategies to drive seamless processes, improve customer satisfaction, and foster a productive team environment. With a deep understanding of customer relations, escalations, and inter-team coordination, I aim to streamline workflows and ensure optimal performance across all levels.Key Responsibilities:Leading a talented team focused on achieving excellence in customer support and service delivery.Developing and implementing processes to improve efficiency and inter-team communication.Analyzing and refining data-driven approaches to boost operational performance.Mentoring and supporting team members to help them reach their potential while aligning with business goals.

Education

  • Medicaps University

    Master of Business Administration - MBA, Finance, General

    2018 — 2020

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Akash Nair — Operations Lead at apna in Indore, MP, IN | Unifers