Akash Naik
VP – Customer Success | Driving Client Retention, Growth & Cross-Functional Excellence | Digital Marketing | Leadership | CX Strategy
- Role
- Vice President of Customer Success at Koffeetech Communications
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Akash Naik
As VP – Customer Success at Koffeetech Communications, I lead a team of 50+ across client…
Experience
Vice President of Customer Success
May 2025 — Present · Mumbai, IN
Leading a cross-functional client servicing team to deliver excellence across digital marketing campaignsDriving net retention, client satisfaction (NPS), and internal delivery alignmentDesigning CS processes, feedback loops, QBRs, and team KPIs for long-term growthActing as strategic client partner on key accounts while enabling scalable operations
Education
Gisma University of Applied Sciences
Master of Science - MS, Digital Communication and Media/Multimedia
University of Mumbai
Master of Business Administration - MBA, Business Administration and Management, General
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