Akash Mishra
Certified Scrum Master | Case Manager at Amazon | Ex- Senior Process Coordinator at Collabera | MIT- Manipal
- Role
- Case Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Akash Mishra
I’m a results-driven professional with 4+ years of experience across employee case…
Experience
Case Manager
Jul 2025 — Present · Hyderabad, IN
As a Case Manager in Amazon’s Disability & Leave Services (DLS) team, I manage the complete leave lifecycle for across the United States, ensuring compliance, employee experience, and operational excellence.Employee Case Management, Data Analysis & Support:• Support leave and disability case management for Amazon employees across the US in coordination with multiple case managers, ensuring compliance with federal regulations and internal Amazon policies.• Collect, analyze, and maintain detailed case data to monitor SLA adherence, resolution timelines, and process efficiency trends.• Create operational and compliance reports using MS Excel and internal tools, enabling leadership to make data-driven decisions.• Troubleshoot escalations, assist employees in real time, and ensure a smooth return-to-work process.• Stakeholder Collaboration & Cross-Functional Coordination:• Collaborate closely with HR, Payroll, Legal, Benefits, Safety, and third-party administrators to resolve sensitive employee issues.• Provide managers and business partners with data-driven updates on compliance, employee concerns, and potential process gaps.• Work with internal tech teams to log, track, and close process or system-related issues promptly.• Process Compliance & Continuous Improvement:• Maintain accurate documentation for internal audits, leadership reviews, and compliance checks.• Standardize reporting templates, case tracking methods, and best-practice guides for operational consistency.• Recommend process improvements based on employee feedback, case metrics, and cross-functional inputs.
Education
Indo Danish Tool Room
Post diploma, Industrial Automation
DAV Public School, NIT Campus, Jamshedpur
Science
Manipal Institute of Technology
Bachelor of Technology - BTech, Mechanical Engineering
NTTF (Nettur Technical Training Foundation)
Diploma, Mechatronics
Jamshedpur Public School
SSC
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