Akash Maloth
Technical Support Engineer at Infosys
- Role
- Technical Support Engineer at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akash Maloth
Motivated and detail-oriented Computer Applications undergraduate student from Parul University with a strong foundation in programming, software development, and problem-solving. Eager to apply my academic knowledge to real-world projects, collaborate with experienced professionals, and continuously learn new technologies. Passionate about developing impactful software solutions and contributing effectively to dynamic teams,and become a key pillar in organisation’s growth
Experience
Technical Support Engineer
Jan 2026 — Present · Bengaluru, IN
Creating and managing Hosted Establishment Services activities process for BT Group. Handled business-to-business (B2B) operations for service-sector clients.Verifying and validating entity details using the C-CAT portal to ensure compliance and data accuracy.Processed and managed service requests through Oracle One Seibel, ServiceNow SR Portal, and SI Interface.Working extensively with SharePoint for documentation management and process tracking.Ensure secure system communication by following SSL (Secure Socket Layer) protocols.Handling backend operations involving Oracle databases for data validation and updates.Supporting billing-related activities, ensuring accurate configuration and smooth processing.Participated in Agile testing, validating end-to-end workflows and ensuring process stability before deployment.Maintaining detailed Excel trackers to monitor work progress, track requests, and ensure timely closure of tasks.Coordinated with cross-functional teams to resolve issues and ensure all processes were completed accurately and within SLA.
Education
Parul University
Bachelor’s Degree, Computer Science
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