Akash M
401K | Form 5500 | Plan Audit | Client-Focused | Agile & SOP Compliance | Defined Contribution| US Savings & Retirement Funds
- Role
- Customer Service Associate at Accenture
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Akash M
Results-driven IT professional with 1.9 years of experience in project coordination, IT operations, and client service delivery. Skilled in executing Standard Operating Procedures (SOPs) to ensure timely delivery, quality assurance, and workflow consistency across cross-functional teams. Proven ability to manage incidents, support testing environments, and maintain operational compliance. Adept at collaborating with internal teams and clients to address evolving business needs. Proficient in Jira, IBM Mainframe, BSSP Tool, Advanced Table Editor (ATE), TBA, and HRX Ticketing Tool. Familiar with Agile and ITIL methodologies, with a strong focus on continuous improvement, communication, and service excellence.
Experience
Customer Service Associate
Dec 2025 — Present · Bengaluru, IN
Education
PSG College of Arts and Science
Bsc, MATHEMATICS WITH COMPUTER APPLICATION
2018 — 2021
Sri Ramakrishna Engineering College
Postgraduate Degree, MBA
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