Akash Kumar Singh
Genpact | Adani Solar | IIM Ranchi | Strategy & Analytics | Product | Consulting | Digital Transformation | Lean Six Sigma
- Role
- Manager- Consultant at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akash Kumar Singh
I work at the intersection of process design, data, and technology, helping organizations…
Experience
Manager- Consultant
Jun 2023 — Present · Pune, IN
Spearheaded end-to-end Gen AI automation for invoice query resolution, integrating ERP systems to save 700+ hours/month and enhance service efficiency.Executed an SLA improvement initiative using RCA and dashboards to boost case duration metric from 87% to 91%, ensuring sustained performance gains in BPO operations.Championed a cross-functional Kaizen initiative that reduced invoice holds by 25% through data analysis, VSM, and process optimization—boosting cash flow and vendor satisfaction.Directed an RCA and FMEA-driven initiative that prevented $100K in duplicate payments by implementing control checkpoints and optimizing finance workflows across cross-functional teams.Facilitated a Lean Six Sigma Green Belt project that enabled $9M recovery in debit balances through data analysis, RCA, and execution governance across finance teams.Transformed vendor onboarding workflow by designing and deploying a digital process integrated with ERP—saving 3 FTEs, reducing cycle time by 40%, and enhancing traceability and reporting.Expanded OCR coverage in invoice processing, doubling penetration to 60%, cutting 3 FTEs of manual effort, and improving accuracy via structured defect tracking and analytics.Developed and implemented multiple Quick Process Automations (QPA) using Excel VBA, SAP scripting, Python, and PowerPoint—saving 4 FTEs (560 hours/month) and standardizing reporting/analysis workflows.Championed lean culture transformation through Daily Management (DM), Bowler charts, and Monthly Operating Reviews (MOR); trained teams on Lean/Six Sigma and set up structured performance governance for proactive SLA management and client engagement.
Education
DAV Public School, Moonidih
HSC
National Institute of Technology Jamshedpur
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Indian Institute of Management, Ranchi
MBA, Business Analytics
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