Akash Kumar
Technical Lead | 3X Salesforce Certified | Ranger | Salesforce Commerce Cloud | Salesforce Service Cloud | Front-End | Java | New Relic
- Role
- System Engineer at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akash Kumar
Customer Success & Technical Consultant with 5 years of experience in Salesforce Commerce Cloud (SFCC/Demandware) delivering customization, implementation, and solution consulting for large-scale eCommerce platforms. Proven ability to bridge technical expertise with business needs, drive customer adoption, and ensure platform reliability. Skilled in cloud integrations, scalability, and cross-functional collaboration. Recognized as a trusted advisor for enterprise clients, with experience leading customer success engagements, technical escalations, and solution workshops.Let\'s connect to explore opportunities where I can contribute to your e-commerce success.
Experience
System Engineer
Nov 2022 — Present · Redditch, GB
Client: Halfords LtdRole: DeveloperCore Skills: Salesforce Commerce Cloud (SFCC/Demandware): SFRA, OCAPI, SCAPI, Pipelines, Cartridges, ISML, Page Designer, Business Manager Customer Success & Consulting: Stakeholder engagement, success planning, escalations, workshops, quarterly reviews Cloud & Integrations: SOA, middleware, APIs (REST/SOAP), ERP/CRM integration, performance tuning, scalability eCommerce Domain Expertise: Checkout flows, order management, catalog, personalization, promotions, analytics Tools: Agile/Scrum, JIRA, Confluence, Git, Jenkins, ServiceNow, New Relic Soft Skills: Executive communication, relationship management, conflict resolution, leadership in multi-functional teamsResponsibilities: Application knowledge of Salesforce Commerce Cloud. Technincal Support & Proactively Handling customer application outages, supporting incidents, problems, change management under RACI Metrics. Worked on DR, Data transfer/Migration and Monitoring Customer\'s Application. Troubleshoot and escalate alerts that cannot be resolved to the appropraiate section. Mentoring new associates on project activites, process adoption & latest cloud technologies. Monitor and troubleshoot technical issues using tools such as App Dynamics, New Relic, and other monitoring tools. Investigated and resolved customer issues related to order management, payment processing, and shipping.
Education
Church School Beldih
10 th ICSE, Computer Science
2012 — 2013
Acharya
Bachelor of Technology, Electrical, Electronics and Communications Engineering
Church School Beldih
12 th ISC, Computer Science
2014 — 2015
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