Akash Kumar

System Administrator @Panasonic India

Gurugram, IN

Incident Management & ResolutionRespond to and resolve technical issues reported by users, ensuring all incidents are addressed promptly within service level agreements (SLAs).Troubleshooting & DiagnosticsPerform remote and on-site troubleshooting to diagnose hardware, software, and network problems, providing solutions or escalating issues when necessary.User Account ManagementManage user accounts and permissions through systems like Active Directory, ensuring proper access control and security policies are maintained.Hardware and Software InstallationInstall, configure, and maintain hardware and software systems, ensuring that users have the necessary tools to perform their roles effectively.System Monitoring & MaintenanceMonitor the health and performance of IT systems and infrastructure, performing routine maintenance to ensure optimal system functionality.Ticketing and Issue TrackingUtilize ticketing systems (such as ServiceNow, BMC Remedy and IT sarthi) to log, prioritize, and track user requests, ensuring they are resolved within specified timelines.User Training & SupportProvide user training and guidance on new systems, applications, and best practices for effective use of IT tools.Documentation & Knowledge Base UpdatesCreate and maintain knowledge base articles and documentation, providing self-service solutions for recurring issues to improve overall user experience.

Veer Kunwar Singh University, Arrah

Bachelor of Computer Applications-BCA