Akash Kumar
System Administrator at Panasonic India | Microsoft Certified- Az104 |Redhat | Windows server | AWS Cloud
- Role
- System Administrator at Panasonic India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akash Kumar
System Engineer skilled in server administration, networking, and cloud technologies. Focused on delivering secure and efficient IT solutions.
Experience
System Administrator
Apr 2025 — Present · Gurugram, IN
Incident Management & ResolutionRespond to and resolve technical issues reported by users, ensuring all incidents are addressed promptly within service level agreements (SLAs).Troubleshooting & DiagnosticsPerform remote and on-site troubleshooting to diagnose hardware, software, and network problems, providing solutions or escalating issues when necessary.User Account ManagementManage user accounts and permissions through systems like Active Directory, ensuring proper access control and security policies are maintained.Hardware and Software InstallationInstall, configure, and maintain hardware and software systems, ensuring that users have the necessary tools to perform their roles effectively.System Monitoring & MaintenanceMonitor the health and performance of IT systems and infrastructure, performing routine maintenance to ensure optimal system functionality.Ticketing and Issue TrackingUtilize ticketing systems (such as ServiceNow, BMC Remedy and IT sarthi) to log, prioritize, and track user requests, ensuring they are resolved within specified timelines.User Training & SupportProvide user training and guidance on new systems, applications, and best practices for effective use of IT tools.Documentation & Knowledge Base UpdatesCreate and maintain knowledge base articles and documentation, providing self-service solutions for recurring issues to improve overall user experience.
Education
Veer Kunwar Singh University, Arrah
Bachelor of Computer Applications-BCA
2019 — 2023
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