Akash Kumar
Customer Care Executive - TELLER
- Role
- Customer Care Executive at HDFC Bank Limited
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Akash Kumar
I hold an MBA in Finance & Marketing and started my career building skills in accounts and marketing — learning how to understand client needs, manage finances, and deliver results. Today, I’m working as a Teller at HDFC Bank, where I handle daily transactions, help customers solve problems, and get to learn the real workings of banking on the ground.My goal has always been to build a long-term career as a banker — not just a job, but a profession where I can grow into bigger responsibilities like branch operations, relationship management, or wealth advisory. I believe my background in finance and marketing helps me connect well with clients and bring value to my team.I’m always open to connecting with professionals in banking and finance — I love to learn from others and explore opportunities to grow together.
Experience
Customer Care Executive
Jun 2025 — Present · Faridabad, IN
Cash Handling:Process daily cash transactions like deposits, withdrawals, cheque encashments.Handle cash receipts, payments, and balancing cash at end of day.Ensure no discrepancies in cash drawers.Customer Service:Attend walk-in customers at the branch counter.Guide customers about basic banking transactions and products.Resolve basic account-related queries.Transaction Processing:Verify account details, signatures, KYC documents for transactions.Issue demand drafts, pay orders, and other negotiable instruments.Process inward & outward clearing cheques.Compliance & Accuracy:Follow bank policies, RBI guidelines, and audit requirements.Maintain error-free transaction records.Escalate suspicious transactions as per compliance norms.Cross-Selling: Pitch savings accounts, fixed deposits, debit/credit cards to customers.Assist Relationship Managers with leads for loans or other products.Branch Operations Support:Help in cash vault operations, cash sorting, bundling, and ATM cash loading.Support back-office tasks during non-peak hours.
Education
Maharshi Dayanand University (MDU), Rohtak
B.com (Hons.), Accounting and Finance
J.C. Bose University of Science and Technology, YMCA
Master of Business Administration - MBA, Finance and Marketing
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