Akash Khatri

About Akash Khatri

As a Product Manager with diverse experience across Enterprise SaaS platforms driving AI-first innovations, I thrive at the intersection of technology, business, and user empathy to deliver measurable impact. At Microsoft, I\'ve led end-to-end initiatives that have directly improved productivity for 50k+ global users by ~75%, garnered large-scale operational cost savings of $2M+ annually, & accelerated digital transformation for Enterprise CRM and Sales ecosystems. I specialize in architecting product strategies that blend data-informed decision-making with agile execution. Whether it\'s launching AI-powered automation, optimizing large-scale planning systems, or driving user-centric enablement, I consistently focus on delivering value-based outcomes. One of my recent wins include launching an AI-driven territory management platform that reduced support ticket volumes by 9k+, saving $1M+ annually and improving productivity for sales professionals globally by ~70%. My core strengths lie in defining product roadmaps, aligning stakeholder vision, and embedding AI to solve real-world problems. From integrating Copilot solutions and intelligent agents to designing support ticket analyzers and automation workflows using tools like ChatGPT, n8n, and Microsoft Copilot Studio — I bring an innovation-first approach to problem-solving. I’ve successfully led cross-functional collaboration with 50+ stakeholders to roll out critical sales planning programs impacting ~$250B revenue and owned contractual negotiations end-to-end for third-party tools like Whatfix (Digital Adoption Platform), delivering both user ROI and cost savings. With a technical foundation from IIT Roorkee and a business mindset honed at XLRI Jamshedpur, I combine structured thinking with experimentation. I’ve mentored 40+ aspiring professionals and participated in recruiting panels across top IIMs, advocating for a culture of continuous learning and product excellence. AI-Powered Product Strategy | Agile Execution Enterprise SaaS & CRM Platforms Data-Driven Decision Making | Creative Problem Solving Stakeholder Alignment | Cross-functional leadership User-Centered Design & Enablement Customer Obsession | Growth Mindset I\'m passionate about building future-ready products that transform how people work. If you’re solving problems at scale with AI or rethinking productivity through product design — let’s connect.

Experience

1. Product Manager Ii

   Microsoft

   Jun 2021 — Present · Hyderabad, IN

   Led product strategy & roadmap for self-serve territory management in MSX CRM for 50k+ global sales workforce — reducing 9k+ support tickets annually accruing $1M+ in cost savings. Executed MVP release & attained 50% savings within just 1 month of launch.• Conceptualized AI-powered automation for territory setup & employee assignment within SPM (Sales Performance Management), increasing persona productivity by ~50% & reducing operational costs by ~30%.• Delivered 6+ executive-priority features focused on assignment governance, traceability, and churn reduction—impacting a ~30% improvement in seller quota stability. Authored 10+ PRDs & established prioritized OKRs.• Designed & deployed a “Support Ticket Analyzer” AI agent, enabling proactive issue detection & solution recommendations—improved team efficiency by ~75% & reduced monthly recurring incidents by ~80%.• Orchestrated FYRO (Fiscal Year Rollover) sales strategy execution for 45k+ sellers driving ~$250B revenue—partnered with 50+ cross-functional stakeholders for on-time delivery of all project milestones.• Spearheaded user enablement via Whatfix (3rd party DAP) integration with SPM; led pricing negotiations & compliance alignment—delivered $200K in savings. Recommended a data-informed investment strategy to SLT.• Effected 30+ product supportability improvements—drove $300K+ in additional cost savings & achieved a product NPS score of 50.• Collaborated with Business, Data Science, Engineering, Support, Design, & Research teams to deliver user-centric features basis data-backed decision frameworks. Demonstrated thought leadership & ownership mindset throughout.• Recognized by SPM Leadership for innovation & value creation through AI-first product thinking. AI-Driven Product Strategy | Agile Execution Enterprise SaaS | CRM & Sales Planning Platforms Stakeholder Alignment | Cross-functional Leadership User Experience | Self-Serve Enablement & Automation Customer Obsession | Growth Mindset

Education

• XLRI Jamshedpur

  Post Graduate Diploma in Business Management

  2019 — 2021

• Indian Institute of Technology, Roorkee

  Bachelor of Technology

  2012 — 2016

• Bal Bhawan School, Bhopal

  Secondary

  2008 — 2010

• Bal Bhawan School, Bhopal

  Higher Secondary

  2010 — 2012