Akash Jain
Customer Success Manager | Clear | Fintech || SAAS | Taxtech || | Ex - Cygnet
- Role
- Customer Success Manager at ClearTax
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akash Jain
I am a Customer Success Manager with 6 years of experience in the SaaS, TaxTech, and…
Experience
Customer Success Manager
Sep 2024 — Present · Bengaluru, IN
My role as a Customer Success Manager is all about turning clients into long-term partners. It’s not just about selling a product—it\'s about embedding our solutions directly into their workflows to deliver measurable value.For me, success is defined by key metrics:Retention & Growth: Driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive engagement and account expansion.Customer Advocacy: Building strong relationships that result in higher NPS/CSAT scores.Operational Excellence: Guiding clients through complex challenges, from API integrations to specialized taxation compliance, to ensure they get the most out of our SaaS platform.By taking a consultative approach, I\'ve had the opportunity to help clients automate critical processes, increase efficiency, and grow their businesses. It\'s this partnership-driven approach that truly makes the work rewarding.
Education
Dr. B. R. Ambedkar University, Agra
BCA, Computer and Information Sciences and Support Services
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