Akash Dhawle
IT Support Engineer || CompTIA network+ certification || CCNA || Routing Switching ||
- Role
- Sr IT Support Eng at IMS People Possible
- Location
- Amravati, MH, IN
- LinkedIn followers
- 500 followers
Experience
Sr IT Support Eng
Dec 2025 — Present · Ahmedabad, IN
Working with IMS Group on NHPS Infrastructure projectProviding L2/L3 end-user supportManaging incidents using Kaseya Ticketing Tool with SLA complianceTroubleshooting Azure Virtual Desktop (AVD) issuesProviding remote support via Kaseya Agent and PCVisorHandling Seqrite Endpoint Protection, VPN access & securityInstalling and configuring Seqrite / Falcon AntivirusRaising and coordinating escalations with UK Littlefish teamInstalling, configuring & troubleshooting Windows OSProviding software installation and application supportTroubleshooting desktop, laptop, and printer hardware issuesCoordinating with internal teams for issue resolution and service delivery
Education
IANT (Institute of Advance Network Technology)
Comtia
2019 — 2020
Yashwantrao Chavan Maharashtra Open University
Bachalar of art
2017 — 2020
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