Akash Chavhan
Aftersales Parts Customer Care Co-Ordinater @AGCO
- Role
- after Sales Service Specialist at Xpheno
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Akash Chavhan
Customer-focused professional with 6+ years of experience in after-sales support, team…
Experience
after Sales Service Specialist
Apr 2025 — Present · Pune, IN
collaborate with multi-brand distribution partners, dealer network, export distributors, and internal teams to deliver high-quality and responsive aftersales customer service support.Respond to dealer inquiries via phone and email within targeted response times using Salesforce.Collaborate with internal teams to resolve customer care queries promptly.Address issues affecting dealer aftersales performance with internal departments.Follow up on customer back-orders in line with resolution objectives.Prioritize actions with Logistics to improve delivery promises and inform dealers accordingly.Manage the Machine Breakdown backorder escalation process and communicate resolutions to dealers.Pro-active feedback to Dealers to communicate actions undertaken to resolve customer issues.Resolve order line exceptions documented on Oasis Order Acknowledgments.Handle and answer pricing queries.Work with the Shipping Department to resolve freight issues and identify service enhancement opportunities.Participate in seminars and company events as required.Maintain Dealer accounts and Direct From Supplier orders on OASIS.Maintain machine breakdown delivery records.Create sundry invoices/credits for complimentary goods in Oasis.Generate daily Open Order reports and match purchase order details.Review customer support KPIs, Salesforce reports, and immobilized machine stage 1 with CS teams, informing dealers of order progress.Organize out-of-hours parts support from regional Factories or Dealerships, coordinating with Procurement, Warehouse, and Shipping to support the Dealers request.
Education
Fergusson College
BSC
2014 — 2017
Skills
- Budgets
- Project Management
- Microsoft Word
- Leadership
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Sales
- Management
- Team Building
- Research
- Customer Service
- Public Speaking
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