Akash Chakraborty
Cloud Business and Service Management@ Irdeto | Incident Management | Service Operations | ITIL v4 Certified | Business Process Improvement
- Role
- Incident Manager and Soc 2nd Line at Irdeto
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Akash Chakraborty
At Irdeto, our team excels in managing high-profile events and ensuring seamless service operations for hosted and cloud-based solutions. With a Bachelor of Technology in Electronics and Communication from NIIT University, my focus is on continuous improvement and automation of business processes.Leveraging skills in incident and change management alongside certifications in Python and Cryptography, we contribute to a robust, secure service delivery. My drive for innovation is matched by a commitment to practical applications of ITIL principles and emerging technologies.
Experience
Incident Manager and Soc 2nd Line
Jan 2025 — Present · Noida, IN
Would be working on managing incidents across the vast services provided including video content security and connected transport.Would also be working on redefining processes leading to smoother business.Change Management and Release Management is also a part of the role.Change Management Incident Management Communication Management Workflow Management and Automations Process Support & Management RCA (Root cause analysis) Management
Education
NIIT University
Bachelor of Technology, Electronics and communication
2017 — 2021
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