Akash Bhatia

About Akash Bhatia

I am an Operations & Program Management professional with 6+ years of experience leading large-scale certification and compliance service portfolios.Currently managing operations linked to a ₹10–12 Cr annual portfolio, I oversee the execution of 550–600 programs per year with ~90% on-time delivery while leading a cross-functional team of 15 members. My role involves end-to-end lifecycle management — from program planning and stakeholder coordination to revenue tracking, risk mitigation, and performance analytics.One of my key contributions has been driving digital transformation within the organization. I led the transition from a classroom-only model to online and E-learning delivery and supported the implementation of an LMS platform, enabling scalable and location-independent operations. This transformation significantly enhanced operational efficiency and revenue growth.My core strengths include:• Program & Operations Leadership• Revenue Operations & Payment Governance• Cross-Functional Team Management• Process Optimization & Automation• Stakeholder & Partner Ecosystem Management• KPI Monitoring & MIS Analytics• Escalation & Risk HandlingI am now exploring leadership opportunities in Operations, Program Management, Revenue Operations, and Customer Success within structured corporate environments where scale, systems, and impact drive business growth.

Experience

1. Manager Training Operations, Risk & Accreditation Compliance

   BSCIC Certifications Pvt. Ltd.

   Jun 2025 — Present · IN

   Act as the primary liaison with consultants, Interested Parties (IPs), tutors, and internal teams for planning and execution of ISO Lead Auditor training programs.Convert partner-generated leads into confirmed CQI-IRCA-approved training batches by aligning operations, documentation, trainer availability, and payments.Ensure end-to-end compliance with CQI-IRCA requirements, including batch readiness, documentation control, examination guidelines, and certificate issuance.Coordinate and monitor trainers, Course Managers (CMs), and training delivery (online & classroom) to ensure quality, impartiality, and adherence to standards.Manage risk assessment, impartiality controls, and governance activities for CQI-IRCA-approved training programs.Liaise with CQI and IRCA on policy matters, audits, investigations, and compliance-related coordination.

Education

• NMIMS CDOE

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

• Delhi University

  Bachelor of Science - BS, Computer Science

  2016 — 2019