Akash B
Customer Success Manager | $12M SaaS Portfolio | 61% Churn Reduction | Driving Retention & Growth
- Role
- Customer Success Manager at Atica Global
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Akash B
SaaS Success is a Project, Not Just a Relationship. With 7.5 years in the SaaS…
Experience
Customer Success Manager
Jul 2024 — Present · Pune, IN
Leading high-value enterprise accounts, ensuring seamless onboarding, adoption, and long-term retention.2. Reduced client churn by 61.63% by implementing proactive engagement strategies and tailored customer solutions.3. Conducting QBRs (Quarterly Business Reviews) and MBRs (Monthly Business Reviews) to optimize customer satisfaction, maximize engagement, and identify upsell opportunities.4. Strengthening executive relationships and driving product adoption by aligning customer success goals with client business objectives.
Education
PES Institute of Hotel Management - India
Bachelors in Arts and international hospitality management, Hotel, Motel, and Restaurant Management
2012 — 2015
Thomas cook centre of learning and development
PG diploma in Tourism manageme, Holiday packaging,Forex,Ticketing
2016 — 2017
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