Akash Antony Pius

About Akash Antony Pius

As the Head of Post Purchase and CVP, I manage the critical parameters to drive revenue optimization, growth and operational efficiency of Flipkart\'s Home and Furniture Business Unit.With a PGDM in Marketing and over ten years of experience in B2C/B2B Sales and Services Business Management roles, I have a strong background and diverse exposure across major industries.Previously, I spearheaded the Marketplace Business at Urban Ladder, leading the revenue and P&L of Multi-brand business on Urban Ladder E-Commerce and Retail furniture platform, managing over 250 brands, 75 product subcategories, and 90k+ SKUs. My team and I contributed to the launch and scale-up of Urban Ladder\'s After-sales services and Value-added services business, building the core team, brand partnerships, driving the business development activities, revenue targets, and creating customer value. Prior to this, I also launched and spearheaded TVS Electronics\' B2C on-demand services platform, TVSE AssurE, piloting the product development, marketing, customer engagement, operational coverage, and business expansion. I am passionate about delivering innovative solutions, enhancing customer satisfaction, driving growth and profitability for the organizations I work with.

Experience

1. Head - Central Supply Planning Post Purchase & Growth

   Flipkart

   Dec 2024 — Present · Bengaluru, IN

   Building Central Supply Planning, Post Purchase Experience and CVP Growth for Home & Furniture BUCentral Supply Planning:Lead demand forecasting, supply planning, and replenishment strategy across all product categories.Develop and own the Operations Planning (OP) process to align supply with business goals and marketing plans.Build a robust inventory optimization framework — balancing availability, fulfillment speed, and working capital.Drive collaboration with category, procurement, merchandising, and warehouse teams to ensure supply continuity.Use data analytics and predictive models to anticipate supply chain risks and proactively mitigate stock-outs or overstocking.Post Purchase Experience:Oversee order fulfillment, dispatch, returns management, and reverse logistics processes.Drive continuous improvement in on-time delivery (OTD), order accuracy, and return-to-origin (RTO) metrics.Build a strong customer-first approach in post-purchase operations — ensuring proactive communication, smooth returns/refunds, and reduced escalations.Collaborate with CX, logistics, and warehouse teams to identify and fix post-purchase bottlenecks.

Education

• TEC

  Engineer’s Degree, Electronics & Instrumentation

  2008 — 2012

• Loyola Institute Of Business Administration

  PGDM, Marketing

  2015 — 2017