Akash Adhikari

About Akash Adhikari

With 4+ years of rich experience in Quality Analyst, I started my professional journey in the BPO sector, where I developed a strong foundation in customer experience, process enhancement, and operational efficiency. Over the past 2+ years, I\'ve transitioned into the Senior quality analst, focusing on quality assurance, governance, and driving CX excellence.Currently, I lead multiple segments like Inbound, Outbound Sales, Retention, and Collections. My role revolves around ensuring high-quality standards, regulatory compliance, and delivering a seamless customer experience while fostering a culture of continuous improvement.Key Expertise: Contact Center Management (Outbound Sales, Customer Retention & EMI Collections)Quality Assurance & Governance Customer Experience Optimization Data Analysis & Reporting Process Improvement & Optimization Team Leadership & Training Compliance & Regulatory Adherence Performance Metrics & KPI Management I\'m passionate about using data-backed insights to elevate customer journeys and unlock business efficiencies. My goal is to contribute to customer-first strategies that drive sustainable growth and measurable impact.Always open to meaningful conversations, collaborations, and knowledge sharing. Let\'s connect!

Experience

1. Quality Team Lead

   Hansa Direct

   Oct 2025 — Present · IN

   I\'m thrilled to announce that I\'ve been promoted to Quality Team Lead at Hansa Direct pvt ltd! I\'ve been working as a Sr. Quality Analyst, and I\'m grateful for the opportunity to take on this new leadership role. I\'m also grateful to my HOD and colleagues for their support and encouragement. I wouldn\'t be where I am today without them.