Akash Pal
Manager - Customer Experience (Enterprise Business) @airtel
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WORK HISTORY
Manager - Customer Experience (Enterprise Business) @airtel
Kolkata, IN
Owned billing, collections, and dispute resolution for 75+ enterprise customers• Achieved 100% collection targets while minimizing bad debts• Acted as single point of contact for escalations, improving customer trust and retention• Delivered regular MIS and performance reports to leadership
EDUCATION
SPJIMR SP Jain Institute of Management & Research
Management Development Program, Business Administration and Management, General
Kendriya Vidyalaya
AISSCE, PCMB
Management Development Institute Murshidabad
PGDM, Marketing and Supply Chain
RAMKRISHNA MAHATO GOVERNMENT ENGINEERING COLLEGE | Purulia
Bachelor of Technology - BTech, EE
ABOUT AKASH PAL
I’m a customer-centric operations professional with 2+ years of experience in the telecom B2B space, working across commercial operations and customer experience at Bharti Airtel.I’ve managed 200+ global enterprise accounts, led pricing and rate-sheet operations, streamlined billing and collections, and automated commercial processes—reducing human errors by 95% and turnaround time by 70%.My strengths lie in process optimization, stakeholder management, data analysis, and structured problem-solving to drive insights, improve customer experience, and support leadership decision-making.I’m keen to grow in customer experience, operations, or consulting-oriented roles where data, process excellence, and customer outcomes intersect.
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