Akarsh Shetty

About Akarsh Shetty

A strategy to execution leader with diverse, global, cross-discipline management experience, spanning from building teams ground up to grappling with fast release cycles, to driving complex cross-functional teams within dynamic challenging environments. I have a breadth of experience in many roles with deep knowledge and experience in business planning, management, delivery, data & financial management I am inspired most when building from scratch, leading transformational change and in highly challenging situations, I am able to develop mutually beneficial working relationships at all levels of a complex business, infusing transparency, coordination and rhythm into globally distributed environments while engaging with cross-functional teams to facilitate effective execution of goals. Results oriented with technical background and experience in both Enterprise/Consumer Services, specifically in the tech sector delivering at both national and global scale, in startup and corporate organizations. Track record of building teams ground up, merger integration and transforming existing teams to deliver exponential improvements.Specialties: Customer Services, Planning (Finance, Demand Planning, Resourcing Strategies), Support Center Management Enterprise and Consumer Services, Client Relationship Management, Public Impact management

Experience

1. Director Azure Networking Css Americas

   Microsoft

   Jul 2025 — Present · Seattle, WA, US

Education

• Genesys

  Certificate in Genesys Report Design, Telecommunications Management

  2007 — 2007

• Project Management Institute (PMI)

  Certificate in IT Project Management, Project Management

  2008 — 2008

• Manukau Institute of Technology

  Bachelor of Computers and Electronics Engineering (Hons), Embedded Systems, Electronics

  2002 — 2007

• Prince2

  Prince2 Practitioner, Project Management

  2010 — 2010

• Genesys

  Certificate in Genesys Framework, Telecommunications Management

  2007 — 2007

Skills

• Team Leadership
• Telecommunications
• Employee Engagement
• Customer Experience
• Program Management
• Operations Management
• Consulting
• IT Service Management
• Change Management
• Agile Methodologies
• Enterprise Software
• Management
• Virtualization
• Product Management
• Project Management
• Cross-Functional Team Leadership
• Strategy
• Service Delivery
• Incubation
• Business Analysis
• Contact Centers
• Team Management
• Leadership
• Testing
• Call Centers
• Outsourcing
• Integration
• Cloud Computing
• Software Project Management
• Crm
• Itil