Akarshee Mishra

IT Analyst at HCLTech

Role
IT Analyst at HCLTech
Location
Lucknow, UP, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Akarshee Mishra

An enthusiastic and dedicated professional who is always ready to learn, develop new skills. Possesses excellent leadership as well as organisational skills that can be used effectively in any working environment. As a professional, believes in integrity, fairness and the highest work standards whilst maintaining a positive attitude. Highly motivated, confident individual with exceptional multi tasking capabilities and able to exhibit confidentiality, discretion, tact and diplomacy.

Experience

  1. IT Analyst

    HCLTech

    Aug 2023 — Present · Lucknow, IN

    First-line Support: Providing prompt and effective resolution to IT issues, including hardware, software, and network-related concerns.Incident Management: Managing and prioritizing service requests and incidents to minimize downtime and disruption.Technical Troubleshooting: Diagnosing and resolving technical problems, escalating complex issues to the appropriate teams when necessary.User Training: Offering user training and guidance to enhance technology proficiency and prevent recurring issues.

Education

  • Lucknow University, Lucknow

    Bachelor of Commerce - BCom

    2018 — 2021

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Akarshee Mishra — IT Analyst at HCLTech in Lucknow, UP, IN | Unifers