Akarsh Nalawade
Customer Success Executive @Dell Technologies
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WORK HISTORY
Customer Success Executive @Dell Technologies
Own global Vodafone account across multiple business units (network, cloud, enterprise) and markets, operating across EMEA, Africa, and Middle East in a complex, partner-led environment.Impact & Commercial Outcomes* Protected multi-million at-risk renewals across 12 markets by restructuring executive engagement cadence and aligning sales, delivery, and partner narrative* Unlocked new expansion across multiple markets by redesigning commercial models, including shifts to consumption-based pricing and partner-led services* Led consolidation of fragmented global agreements into a single scalable structure, enabling long-term multi-year customer commitments0→1 Build & Operating Model Design* Designed and implemented end-to-end Customer Success operating model from scratch across a multi-market enterprise environment* Established engagement cadence, escalation frameworks, and lifecycle management approach now adopted across Dell’s top global telco accountsTeam Build & Leadership* Built and scaled a 14-person Customer Success function supporting Vodafone globally* Hired across regions and established role clarity, performance expectations, and operating rhythmPartner Ecosystem & Multi-Market Execution* Worked closely with Accenture, Samsung, and Tech Mahindra across EMEA, Africa, and Middle East* Integrated partner capabilities into delivery and commercial structures to support adoption, retention, and expansion* Operated across diverse regulatory, procurement, and delivery environments in multi-country engagements
EDUCATION
University College Cork
Master of Engineering (M.Eng.), Microelectronics Design
Trinity Business School
Executive MBA (Scholarship Candidate), Business Administration and Management, General
Munster Technological University
Bachelor of Engineering (B.Eng.) (Honours), Electronics Engineering
SKILLS
ABOUT AKARSH NALAWADE
I lead global customer success and commercial strategy for Vodafone at Dell Technologies, operating across multiple markets, business units, and partner ecosystems.My focus is on protecting revenue, unlocking expansion, and building scalable operating models in complex enterprise environments.I have:* Led multi-market renewals and expansion across global accounts* Built and scaled a 14-person Customer Success function* Designed operating models now adopted across top telco accountsMy work sits at the intersection of:* Large enterprise customers* Partner ecosystems (Accenture, Samsung, Tech Mahindra)* Commercial strategy, adoption, and long-term growthI’m particularly interested in roles focused on partner-led growth, EMEA market complexity, and building teams and systems from the ground up.
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