Abdul Kareem B
Order Management | Order Fulfillment | Order Processing | EDI | Returns | Access License Management | Sales Operations | Quotes | Customer Service | ERP & CRM Proficient | SAP, Oracle, Salesforce, MS Office
- Role
- Management Trainee at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abdul Kareem B
Detail-oriented Order Management professional with experience in Sales Orders, License management, Returns, customer service queries handling related to Items, Pricing, Inventory, Shipping, etc.
Experience
Management Trainee
Oct 2021 — Present · Hyderabad, IN
Handling US Order Management Operations by Oracle Fusion Cloud, which included the following activities:• Daily Checking Oracle Open Order OTPI Report and REP002 Sales Order Report for Orders• Processing Sample, EDI and Manual PO Orders in Oracle• Handling requests for Item cuts or out of stock items in orders.• Handling Carrier, Transportation and Inventory queries.• Providing Invoice Copy. POD and Packing list (Slip) to the customer• Creating a Shipment ID (SID) and sending it to the carrier team.• Handling customer queries with regards to Pricing, Order status, and Shipment tracking• Handling returns for requests for Overage, Shortage, Mis-shipment, Damaged, and Expired items• Handling Disposition Returns Request for Items• Updating Work Instructions (SOP), Customer Profiles and Daily Productivity Trackers• Attending calls and sharing daily activities with the US team• Participated in Oracle cloud UAT testing with the Deloitte team for OM activities.• I travelled along with the team on the Transition of Order Management Training in London inOctober 2022 for two weeks.• I worked as Secondary Back up for Canada Market Order Management Operations through Salesforce (SFDC) and Oracle Fusion Cloud.Achievement: Order to Cash Champions Q1 award 2024 in Order Management.
Education
Vijayanagara College
Bachelor of Commerce, Commerce
2008 — 2011
Sardar Patel High School
S.S.L.C., Kannada
Gulbarga University
Bachelor of Commerce - BCom, Business/Commerce, General
Vijayanagara College
PUC, Commerce
Skills
- Tally 9.0
- Ms Office 2007
- Siebel Crm
- General Ledger
- Management
- Microsoft Word
- Payroll
- Microsoft Office
- Microsoft Office 2007
- Payments
- Cash Register
- Accounting
- Financial Statements
- Microsoft Excel
- Tally Erp
- Balance
- Financial Accounting
- Siebel
- Bookkeeping
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