Akara Brizendine

Customer Service Manager @Meridian International Usa

Denver, CO, US

Supervising the daily operations of the customer service department by monitoring and reviewing job contributions of others• Setting customer service goals for team members and helping them achieve set goals• Interacting with customers and handling customer queries and complaints by providing problem solving solutions in a timely manner• Managing and tracking weekly and monthly company progress reports• Prioritize continued job knowledge by arranging educational trainings, encouraging involvement in professional organizations so that the department stays current on latest industry trends and techniques• Oversaw and lead implementation of a web-based inventory and sales data platform called NetSuite which led to 40% increase in department productivity and overall department accuracy rate increased to 96%• Collaborates strong forecasting plans with customers and constantly provides detailed information to our sales managers, factories and shipment team to maintain unity across multiple departments• Set-up and maintains product content and data on customer specific database platforms