Akansha Singh
Customer Success Manager @ Pluralsight | SaaS, B2B
- Role
- Customer Success Manager at Pluralsight
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akansha Singh
Customer Success Manager at Pluralsight, a leading online learning platform for technology skills. I have over six years of experience in renewal lifecycle management, upsell, cross-sell, churn mitigation, customer service, and account management in the SaaS B2B sector.My mission is to help customers achieve their learning and career goals by providing them with the best online courses, resources, and guidance. I also work closely with the sales and marketing teams to identify and execute opportunities for revenue growth and customer satisfaction. I have successfully managed and renewed contracts with hundreds of clients across various industries and regions, increasing the retention rate and lifetime value.
Experience
Customer Success Manager
May 2023 — Present · Bengaluru, IN
Drove customer satisfaction and retention for Pluralsight, a leading B2B SaaS company, by managing ARR and identifying upsell opportunities. Conducted regular health checks and analyzed usage patterns to proactively mitigate churn and strengthen customer relationships. Collaborated cross-functionally with Sales, Product, and Support teams to enhance the overall customer experience and ensure seamless service delivery.
Education
JAIN College
PGDBM+MBA, MARKETING
2010 — 2012
Dayanand Sagar Institution
B.Sc, Computer Science
2007 — 2010
Skills
- Technical Recruiting
- Employer Branding
- Social Networking
- Performance Appraisal
- Microsoft Excel
- Powerpoint
- Screening
- Hiring
- Contract Recruitment
- Negotiation
- Microsoft Office
- Marketing Strategy
- Talent Management
- Recruitments
- HR Consulting
- Client Co-Ordination
- Market Research
- Soft Skills
- Advertising
- Executive Search
- College Recruiting
- Public Speaking
- Customer Relationship Management (Crm)
- Internet Recruiting
- Employee Engagement
- Screening Resumes
- Employee Relations
- English
- Business Development
- Human Resources
- IT Recruitment
- Sourcing
- Benefits Negotiation
- Talent Acquisition
- Social Media
- Interviews
- Microsoft Word
- Time Management
- Recruiting
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