Akansha Verma
Customer Service Team Manager
- Role
- Team Manager at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akansha Verma
A Star and Green Belt Certified Customer Experience/Success Manager who has designed…
Experience
Team Manager
Jun 2022 — Present · Gurugram, IN
Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers\' issues and follow problems through to resolutionSet a clear mission and deploy strategies focused on that missionDevelop service procedures, policies, and standardsKeep accurate records and document customer service actions and discussionsAnalyze statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilize assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities
Education
The Institution of Engineering and Technology
Bachelor of Engineering - BE
2011 — 2015
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