Akansha Sharma
Manager, Customer Success @ PathFactory | Customer Engagement, Process Optimization
- Role
- Manager, Customer Success at Pathfactory
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akansha Sharma
I am a passionate Customer Success Manager with 10 + years of experience in building and nurturing strong client relationships. I thrive on helping businesses unlock their full potential by providing strategic guidance, data-driven insights, and exceptional support.I am a strong communicator and collaborator, adept at understanding customer needs and translating them into actionable plans that drive success. I am a firm believer in customer-centricity and strive to continuously improve the customer experience. A natural relationship builder, I leverage my interpersonal skills to foster positive and productive client interactions.
Experience
Manager, Customer Success
Jul 2025 — Present
In my role at PathFactory, I lead the Customer Success team to enhance post-onboarding experiences for Commercial segment clients. By implementing effective engagement strategies, I ensured consistent value delivery and drove product adoption. My focus on optimizing processes allowed us to scale our customer success initiatives efficiently.
Education
Visvesvaraya Technological University
Bachelor of Technology (B.Tech.)
2009 — 2013
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