Akansh Jain

About Akansh Jain

As a seasoned Operations & Sales professional with over 8 years of experience, I thrive at the intersection of client satisfaction, team leadership, and operational excellence. My journey spans across industries, from media solutions to sanitary ware, where I\'ve consistently driven measurable results, including a 25% increase in client retention and a 15% reduction in churn.I specialize in building high-performing teams, process optimization, and leveraging data-driven strategies to deliver exceptional customer experiences. Whether it\'s leading a team of 10 to boost productivity by 30%, or achieving a 40% upsell rate through strategic insights, my focus has always been on creating long-term value for both clients and organizations.With an MBA from NMIMS and a BSc (Hons) in Anthropology, I bring a unique blend of analytical and interpersonal skills to every challenge. I\'m passionate about solving complex problems, streamlining operations, and fostering strong client relationships that drive business growth.

Experience

1. Operations & Sales Manager

   Vdocipher Media Solutions

   Jul 2023 — Present · Gurugram, IN

   Managed pre-sales and post-sales operations at VdoCipher Media Solutions, collaborating with tech and sales teams for customer retention.• Implemented strategies to streamline operations and enhance customer experience, resulting in increased client satisfaction and repeat business.• Developed and executed innovative solutions to optimize processes and drive operational efficiency, contributing to company growth and success.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Business Management

• Amity University

  Bachelor of Science - BS, Anthropology

  2014 — 2017