Akanksha Bansal
CSM in B2B SaaS | Passionate About Driving Product Adoption, Renewals & Customer Growth
- Role
- Customer Success Engineer 2 at NetBrain Technologies Inc.
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Akanksha Bansal
With a background in network engineering, I now drive outcomes as a Customer Success Manager in the B2B enterprise software space—helping clients unlock the full value of network automation and visibility platforms.I specialize in enabling success across the customer lifecycle—from onboarding to adoption, QBRs, retention, and expansion.Key strengths- Leading strategic QBRs and customer enablement- Driving product usage and long-term adoption- Collaborating cross-functionally with Sales, Product, and Engineering- Advocating for the voice of the customerOpen to meaningful connections across Customer Success, SaaS growth, and tech-driven impact.
Experience
Customer Success Engineer 2
Dec 2024 — Present · Hyderabad, IN
I work closely with enterprise clients to drive product adoption, improve network visibility, and ensure measurable business value. I help accelerate time-to-value and deepen long-term engagement- Lead success plans, QBRs, and post-upgrade journeys to ensure seamless onboarding and ROI- Monitor health scores, adoption trends, and satisfaction metrics to identify risks and unlock expansion opportunities- Partner with cross-functional teams (Product, Engineering, Support) to resolve blockers and deliver customer outcomes- Empower users through enablement programs, documentation, and Power User training- Build strategic relationships with key stakeholders to drive advocacy and renewal readinessDedicated to creating consistent value, I focus on driving satisfaction, retention, and scalable growth across the customer lifecycle.
Education
University of Delhi
Bachelor of Economics, Economics
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