Akanksha T
Busi @Byju\'s
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WORK HISTORY
Busi @Byju\'s
Bengaluru, IN
EDUCATION
Lovely Professional University
Bachelor of Technology, Information Technology
Southern Arkansas University
Master of Science, Computational Science
ABOUT AKANKSHA T
I am a Senior Business Analyst with over 8+ years of experience delivering enterprise and Salesforce-driven solutions in Agile and SAFe-aligned environments.My work focuses on connecting people, process, and technology to streamline operations, improve data quality, and drive measurable business outcomes. I specialize in translating complex business requirements into structured deliverables including BRDs, FRDs, user stories, workflows, and traceable acceptance criteria using Azure DevOps and JIRA.I bring a strong balance of technical fluency and business empathy, partnering closely with stakeholders to identify process bottlenecks, design scalable solutions, and ensure successful delivery through UAT, release validation, and cross-functional collaboration.What I Specialize In• Workflow automation and approval processes to accelerate onboarding and operations• Lead and lifecycle optimization to improve data accuracy and conversion• Executive insights through dashboards, reporting, and CRM integrations• Backlog refinement, Definition of Ready (DoR), and user story lifecycle management• UAT facilitation and release readiness supportCore ExpertiseSalesforce (Sales Cloud & Service Cloud)Agile & SAFe DeliveryAzure DevOps & JIRABusiness Process Mapping & Impact AnalysisStakeholder Facilitation & Cross-Team CoordinationReports, Dashboards & KPI TrackingI am passionate about designing scalable systems — whether enterprise platforms or Salesforce ecosystems — that simplify complexity, empower users, and align technology with strategic business goals.
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